Business process improvement

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20 January 2008

May & Scofield Kick Off Singlepoint Pilot

January 2008 - automotive electronics company May & Scofield commence a pilot trial of Syncronology’s brand new web based application Singlepoint for managing customer concerns and materials returns.

Martin Fuller, Quality Manager at the company’s UK plant in Basingstoke, Hampshire explains the current situation. “We currently track customer issues and product returns manually across e-mail and with an Access database. The problem is that the process flow changes from customer to customer, with low visibility of tracking required tasks and a time consuming manual driven analysis system to draw all the data together to report on trends KPI’s to the Management Team. Having now seen Singlepoint on a number of occasions we are convinced that it has the capability to handle this process and capture the various ways that are numerous customers want to see these issues dealt with. We have been tremendously impressed with the flexibility of the system”

Martin Fuller hopes that Singlepoint will pass this initial test with flying colours and be deployed to handle other key business processes within Quality but also within other areas of the business. “We see the Change Management module as potentially very useful to us as seamless method of linking both internal & external concern management with its respective corrective action implementation, resulting in either process or product changes – Singlepoint can handle that for us in a controlled and highly visible automated manner, which can be tailored to suit the individual process flows of either internal or varying Customer system requirements”.

Everyone at Syncronology is excited at the prospect of working with the team at May and Scofield in ensuring a successful pilot and a long term productive relationship.