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31 August 2009

Syncronology Launches Singlepoint ISO10002 Customer Complaint Solution

ISO10000 is an emerging standard dedicated to customer service and related activities. There are three standards in the series, however we have chosen to focus on ISO10002 as this deals exclusively with customer complaints. We are pleased to announce the launch of a pre-configured, ready-to-use process consisting of workflow, forms and reports. Singlepoint is 100% web based which means it’s deployable to your entire organisation in hours. Free on-demand, video training modules ensure that your users are up and running in no time at all.

Singlepoint can drastically cut down on the use of disparate, stand-alone spreadsheets and reduces the manual drag that your people deal with across virtually any business process. Data that was previously buried deep within these manual process is suddenly available across the organisation at the click of a mouse.

Customer complaints is just one example of the type of process Singlepint can automate in this way. Adding Singlepoint and ISO10002 to your existing Quality Management System will put you ahead of your competition and underline your commitment to Quality to your people, your suppliers and most importantly to your customers.

Don’t stand still, your competition won’t. Call today for further details or to arrange a free product demonstration.